Frequently Asked Questions

Have Questions? We Have Answers!

Find answers to Frequently Asked Questions regarding our floral offering, areas of delivery, payment methods, and much more.

 

Q| Where is Eden Floral Shop?

A| We are located at 425 Joliet St, Dyer, IN 46311.

 

 Q| What is Eden Floral Shop phone number?

A|Contact us at 219-218-8315.

 

Q| How do I contact you via email? 

A| You may contact us via email by clicking here Email Us.

 

Q| What hours are you open?

A|We are open:  Monday -Friday 10:00 am- 5:00 pm and Saturday 10:00 am - 2:00 pm.

 

Q| What payment options do you offer at checkout?

A| We offer all major credit card payment options, Visa, MasterCard, Discover, and Amex at checkout on our website. 

 

Q| What is a Designer's Choice floral arrangement?

A| A Designer's Choice arrangement is when the floral designer hand selects the color scheme, the floral varieties, the style, and the container based on the time of the season. Shop Designers Choice.

 

Q| Will my flower arrangement look exactly like the product picture? 

A| Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence.

 

Q| What areas do you deliver flowers to?

A|   We deliver flowers to many surrounding areas. See all our Floral Delivery Areas.

 

Q| Do you deliver flowers to funeral homes, if so what information is needed?

A| When placing your flower order for a Funeral Service please provide us with the name of the deceased, the name of the funeral home, date & time of viewing. Order Sympathy and Funeral Flowers.

 

Q| Do You deliver flowers to hospitals, if so what information is needed? 

A| When placing your flower order for a patient at a hospital, provide us with the name of the patient and room number, also please be sure the patient is not being released and can receive flowers. Send Flowers to a Hospital.

 

Q| What if I want to cancel my order?

A| Please call us to cancel orders at 219-218-8315.

 

Q| Is the information I provide during checkout kept private and secure?

A| Yes, Eden Floral Shop is fully secure and SSL Certified ( Secure Socket Layer). Please shop on our floral website with confidence.

 

Q| Where can I see your Customer Service Policy?

A| You may read our Customer service policy by clicking View Customer Service Policy.

 

Q| I'm Ready to shop for flowers; which page do you recommend I start at?

A| Yay! You may begin shopping for flowers on the homepage of our website

 

Wedding flower questions and answers:

Question: What flowers are in season for my wedding date?

Answer: It’s important to choose flowers that are in season to ensurefreshness and cost-effectiveness. We will discuss a list of seasonal flowers for your wedding date, along with some beautiful options that will complement your theme.  Most flowers are accessible year round now.

 

Question: How do you determine the overall budget for floral arrangements?

Answer: Your budget will depend on several factors, including the types of flowers you choose, the number of arrangements needed, and any additional decor items. I’ll work with you to create a floral plan that aligns with your vision while staying within your budget.

 

Question: Can you work with my wedding theme and color palette?

Answer: Absolutely! I love collaborating with brides to bring their vision to life. Please share your theme and color palette, and I will suggest floral designs that perfectly match your style.

 

Question: What types of arrangements do you recommend for the ceremony and reception?

Answer: For the ceremony, I recommend focal pieces like altar arrangements, aisle markers, floor aisle marker arrangements set on the floor down the sides of the aisles, these make a beautiful entry for the bride and her bridal party as they walk down the aisle, a floral arch in any shape or color.  For the reception, guest table centerpieces, accent pieces on card tables work beautifully, arrangements on directional signs, hanging floral installations, arches in any shape and color. I can suggest various arrangements that fit your space and style.

 

Question: How far in should I book my floral designer?

Answer: It’s best to book your floral designer at least six to eight months in advance, especially during peak wedding season. This allows us ample time to plan and source the best flowers for your big day.

 

Question: Do you offer delivery and setup services?

Answer: Yes, we provide delivery and setup services to ensure everything is arranged perfectly on your wedding day. We’ll coordinate with your venue to ensure a seamless setup.

 

Question: Can you create custom floral designs?

Answer:Definitely! I specialize in custom floral designs tailored to your preferences. We can create unique arrangements that reflect your personality and wedding theme.

 

Question:What happens to the flowers after the wedding?

Answer: You have a few options! You can keep some arrangements for your home, donate them to a local hospital or nursing home, or even repurpose them at the reception. I can help you plan for this in advance.

 

Question: How do you ensure the flowers are fresh on the wedding day?

Answer: We source our flowers from reputable suppliers and handle them with care. On the day of your wedding, we will prepare and transport them carefully to ensure they look stunning when you walk down the aisle. Many of our flowers are locally sourced and many specialty flowers, such as peony, dahlia, amaranthus, and 90 other varieties of greenery and flowers are grown by Eden Floral Events. Connie Eden is an Indiana Horticulturist and this has always been the basis of her business providing the freshest and most beautiful flowers and arrangements for your wedding! Check her 44-5 Star reviews on Google!

 

Question: What if I have allergies to certain flowers?

Answer: I completely understand the importance of this. Please let me know about any allergies, and I will provide alternative flower options that are safe and beautiful for your wedding. Your comfort is my priority!

 

 

 

Still, have questions? Feel free to contact us by phone or email us by clicking Contact Us.